These Terms and Conditions set out the rules for using the Nylex Shoes website and the terms on which we sell footwear and related services in Mauritius and beyond. Please read them carefully before placing an order.
1. About these terms
These terms apply to your use of www.nylexshoes.com and to every order you place with Nylex Shoes, whether you order through our enquiry form, by email, by phone, by messaging or in person at our showroom. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.
These terms should be read together with our Privacy Policy, Cookie Policy and Shipping and Returns Policy, which form part of our agreement with you.
Nothing in these terms affects the rights you have as a consumer under the laws of Mauritius, including consumer protection legislation. Where these terms conflict with those rights, your statutory rights prevail.
2. Definitions
In these terms, the following words have these meanings:
- "Nylex", "we", "us", "our" means Nylex Shoes (also trading as NYLEX and Nylex Footwear), 16 J Charle Oliver, Port Louis, Mauritius 11601.
- "You", "your", "Customer" means the person or business using our website or buying from us.
- "Consumer" means an individual buying for personal use, not for a trade or business.
- "Business Customer" means a retailer, wholesaler, company, organisation or other buyer purchasing for business purposes, including wholesale, corporate uniform and private label orders.
- "Products" means footwear and accessories we sell, whether from our ready-made range or made to order.
- "Custom Order" means any product made to your individual measurements, design, materials or specifications, including bespoke shoes, private label and OEM products, and branded or personalised items.
- "Order" means your request to buy Products or Services, once confirmed by us.
3. Use of the website
You may use our website to browse our range, read our guides, save products to your wishlist and contact us. You agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
We aim to keep the website available and accurate, but we do not guarantee that it will always be available, uninterrupted or free from errors. The wishlist is stored in your own browser and may be lost if you clear your browser data or use a different device; it is not a reservation of stock.
4. Product information and images
We take care to describe and photograph our Products accurately. However:
- colours may look slightly different on your screen than in real life, depending on your device settings and lighting;
- leather and other natural materials vary in grain, texture and shade, so each pair may differ slightly from the photograph and from other pairs. This is a natural characteristic, not a defect;
- handmade finishing can lead to small variations in stitching and edges;
- sizes available vary by style. As a general guide, men's styles are made in sizes 38–47, ladies' shoes in 35–45 and ladies' heel sandals in 35–44, but larger sizes depend on the model. Please check our size guide or ask us before ordering;
Product information on the website is for general guidance and is not a binding offer. If a detail matters to you, please ask before ordering.
5. Pricing
All prices are in Mauritian rupees (Rs). Unless we say otherwise, prices shown to consumers include Value Added Tax (VAT) at the applicable rate. Delivery charges are shown separately; see our Shipping and Returns Policy. Wholesale and trade prices may be quoted excluding VAT, and this will be stated clearly on the quote.
We may change our prices at any time, but changes will not affect Orders we have already confirmed.
Despite our care, a pricing error may occasionally occur. If we discover that a Product was priced incorrectly, we will contact you before confirming or dispatching your Order and give you the option of proceeding at the correct price or cancelling. If you have already paid, we will refund you in full if you choose to cancel.
6. Enquiries and orders
Our website does not have an automated online checkout. Orders are placed through our enquiry form, by email, by phone, by messaging or at our showroom. The ordering process works as follows:
- You send us an enquiry or request, telling us the Products, sizes, colours and quantities you want and where you would like them delivered.
- We check availability and reply with a confirmation of the price, any delivery charge, the expected delivery date and how to pay.
- A contract between you and us is formed when we confirm your Order in writing (for example by email or message) or when we accept your payment at the showroom, whichever is earlier.
Your enquiry is an offer to buy, not a binding contract. We may decline an Order, for example if a Product is out of stock, if we cannot deliver to your address, if there is a pricing error, or if we have reasonable grounds to suspect fraud. If we decline an Order after you have paid, we will refund you in full.
Please check your Order confirmation carefully and tell us immediately if anything is incorrect, especially sizes and delivery details.
7. Payment
We accept cash, debit and credit cards (Visa, Mastercard and American Express), PayPal and bank transfer. Cash and card payments are available at our showroom, and card payment on delivery may be available depending on the courier and location; please ask when ordering.
- For ready-made Products delivered to you, we normally require payment in full before dispatch or on delivery, as agreed in your Order confirmation.
- For bank transfers, please use the reference we give you. Your Order will be processed once the funds have cleared in our account.
- Card and PayPal payments are processed by third-party providers. We do not store your full card details.
- Deposits for Custom Orders and payment terms for Business Customers are described in sections 10 and 11.
Ownership of the Products passes to you once we have received payment in full. Risk passes to you when the Products are delivered to you or to the address you gave us, or when you collect them from our showroom.
8. Delivery
We deliver across mainland Mauritius, and to Rodrigues and international destinations on request. Delivery is free on orders over Rs 1,999 within mainland Mauritius; otherwise a delivery charge applies. Delivery times given are estimates. Full details of delivery areas, timeframes, charges, failed deliveries and showroom pickup are set out in our Shipping and Returns Policy.
9. Returns, exchanges and faulty goods
We want you to be happy with your shoes. Unworn ready-made Products may be returned or exchanged within 14 days of delivery, subject to the conditions in our Shipping and Returns Policy, which also explains our 6-month manufacturing defect warranty and how refunds are made.
These arrangements are in addition to your statutory rights as a consumer. If a Product is faulty, not as described or not fit for its purpose, you are entitled to a remedy under Mauritian law.
10. Custom, bespoke and private label orders
We make shoes to individual measurements and designs through our custom and bespoke footwear service, and produce branded footwear for other businesses through our private label and OEM manufacturing service. Because these Products are made specially for you, the following additional terms apply.
Quotes and specifications
We will provide a written quote setting out the design, materials, sizes, quantities, price, deposit, estimated production time and any other key details. Quotes are valid for 30 days unless stated otherwise. You are responsible for making sure that the measurements, sizes, logos, artwork and specifications you provide are accurate.
Deposits
Work begins only after you accept the quote and pay the deposit stated on it. For individual bespoke orders, the deposit is normally 50% of the price. For private label, OEM and larger orders, the deposit and payment schedule will be set out in the quote. The balance is payable before the Products are released for delivery or collection.
Approvals
Where appropriate, we will ask you to approve a design drawing, material sample, fitting, prototype or pre-production sample before full production. Your written approval (including by email or message) confirms that the approved item is the standard for the finished Products. Changes requested after approval may affect the price and timescale, and may not be possible once production has started.
Cancellation and refunds
- You may cancel a Custom Order before we have purchased materials or started work, and we will refund your deposit less any reasonable costs already incurred, such as design time.
- Once materials have been ordered or production has started, the deposit is non-refundable and we may charge for work completed and materials purchased.
- Because Custom Orders are made to your requirements, they cannot be returned or exchanged for change of mind, incorrect measurements you provided, or a change in preference. This does not affect your rights if a Custom Order has a manufacturing defect or does not match the approved specification, in which case we will repair, remake or refund as appropriate.
Your materials and branding
If you supply logos, trade marks, artwork or designs, you confirm that you own them or have permission to use them, and you authorise us to reproduce them solely to fulfil your Order.
11. Wholesale and business terms
Retailers, distributors, corporate clients and organisations can buy from us through our wholesale and retail supply and corporate and uniform footwear services. In addition to these terms:
- minimum order quantities, trade prices, size runs and lead times will be confirmed in writing for each Order or account;
- payment is normally required in advance unless we have agreed credit terms in writing. Where credit is agreed, invoices must be paid by the due date shown;
- Business Customers must inspect deliveries promptly and report any shortage, damage or visible defect within 7 days of delivery;
- returns of wholesale stock for change of mind are not accepted unless agreed in writing. Defective Products will be repaired, replaced or credited;
12. Intellectual property
All content on the website, including the NYLEX name and logo, text, product photographs, graphics, designs and page layout, belongs to Nylex Shoes or our licensors and is protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. You must not copy, reproduce, modify, distribute or use any content for commercial purposes without our prior written permission.
13. User conduct
When using our website or contacting us, you must not:
- submit false, misleading or fraudulent information or Orders;
- use the enquiry form or newsletter sign-up to send spam, advertising or unsolicited messages;
- attempt to gain unauthorised access to the website, its server or any connected system, or introduce viruses or harmful code;
- behave in an abusive, threatening or harassing way towards our staff, in person or in writing.
We may refuse service, block access or take other appropriate action if these rules are broken.
14. Warranties and limitation of liability
We warrant that our Products will, on delivery, be of satisfactory quality, reasonably fit for their normal purpose and as described. In addition, we offer a 6-month warranty against manufacturing defects, as explained in our Shipping and Returns Policy. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, alterations or repairs by others, or natural characteristics of materials. Our leather shoe care guide explains how to look after your footwear.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of Mauritius, including your rights under consumer protection legislation.
Subject to the paragraph above:
- we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable when the contract was made;
- we are not liable for business losses such as loss of profit, revenue, business opportunity or goodwill where you buy as a Consumer, since our Products are supplied for personal use;
- for Business Customers, our total liability in connection with any Order is limited to the price paid for that Order, and we are not liable for indirect or consequential losses;
15. Indemnity
If you are a Business Customer, or if you supply us with designs, logos or other materials, you agree to compensate us for any claims, losses, costs and reasonable legal expenses we suffer arising from your breach of these terms, your misuse of the website, or any claim that materials you supplied infringe the rights of a third party.
16. Events outside our control
We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control. In Mauritius these especially include tropical cyclones and cyclone warnings, torrential rain and flooding, as well as fire, power outages, epidemics, strikes, government restrictions and shipping delays.
When a cyclone warning of Class 2 or above, or a torrential rain warning, is in force, our showroom may close and deliveries will be suspended for the safety of our staff and couriers. We will resume as soon as it is safe and will contact you about any affected Order. If an event outside our control causes a substantial delay, you may cancel the affected Order and we will refund any payment for Products not yet delivered, less any non-refundable costs of Custom Orders already in production.
17. Governing law and jurisdiction
These terms, and any dispute or claim arising from them or from your use of the website or purchase of our Products, are governed by the laws of the Republic of Mauritius. The courts of Mauritius have exclusive jurisdiction, except that if you are a Consumer living outside Mauritius, you may also have the right to bring proceedings in your country of residence where the law provides for this.
Before starting any formal proceedings, we encourage you to contact us so we can try to resolve the matter informally.
18. General provisions
Severability
If any part of these terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that part will be removed or limited to the minimum extent necessary, and the rest of the terms will continue in full force.
Changes to these terms
We may revise these terms from time to time. The version in force when you place an Order applies to that Order. The "last updated" date at the top of this page shows the latest version.
19. Contact us
If you have any questions about these terms or about an Order, please contact:
Nylex Shoes
16 J Charle Oliver, Port Louis, Mauritius 11601
Email: [email protected]
Phone: +230 240 7325 / +230 5752 3627 / +230 5496 9415
Opening hours: Mon–Fri 9:00–17:30, Sat 9:00–13:00, Sun closed
You can also use the form on our contact page or read our FAQ.
